Refund Policy

1. Summary

• TipToe Jordans sells one-time credit packs — no subscription.
• Credits are charged when a render job is submitted.
• Failed renders are automatically refunded to your credit balance.
• Submissions rejected before rendering are never charged.
• A completed render you dislike is not a failure — another take uses credits.
• Unused packs: cash refund available within 7 days of purchase if no credits were used.
• Credits never expire.

2. Failed Renders — Automatic Credit Refund

If a render job fails for any reason (provider error, content flag, no output), the credits charged for that job are automatically returned to your balance. You do not need to contact us and no cash refund is involved — your credits simply come back and can be used for another attempt.

3. Rejected Submissions — Never Charged

A submission that is rejected before a render task is created (for example, a refused upload or an invalid option combination) never deducts credits.

4. Completed Renders Are Not Refundable

An unwanted look in a completed render is not a failed task. AI output varies; if you are not happy with a finished video, generating another take uses credits. Completed renders are not eligible for a credit or cash refund.

5. Unused Credits — 7-Day Cash Refund

You may request a cash refund of a credit pack within 7 days of purchase provided none of its credits have been used. Once any credit from a pack has been spent, that pack is no longer eligible for a cash refund (individual failed renders are still auto-refunded as credits under Section 2).

Approved refunds are issued by our payment processor, Waffo Pancake, to the original payment method within 5–10 business days.

6. What Is Not Refundable

• Credits that have been used for a successfully completed render
• Completed renders whose look you did not enjoy (Section 4)
• Packs purchased more than 7 days ago, or packs with any used credit
• Accounts terminated for violation of our Terms of Service

7. How to Request a Refund

Email support@tiptoeinginmyjordans.store with:

• your account email
• the order ID or the email used for the Waffo checkout
• the purchase date and pack
• the reason (a failed job ID helps us investigate — failed jobs are auto-refunded anyway)

We respond within 2 business days and aim to resolve billing issues within 5 business days. Please contact us before opening a bank dispute — disputes filed without contacting us first may take significantly longer to resolve.

8. Abuse

We may refuse refund requests from accounts that abuse this policy (repeated purchase-refund cycles, chargeback fraud, or Terms of Service violations).

9. Contact

• Support & Refunds: support@tiptoeinginmyjordans.store
• Privacy: privacy@tiptoeinginmyjordans.store
• Website: https://tiptoeinginmyjordans.store
• Operator: TipToe Jordans (Aimee Zhang, sole proprietor)